Guiding Young Lives with Support and Purpose
Supporting children, young people, and care leavers as they build confidence, resilience, and independence.
B&H CALL Ltd
Supported Accomodation Services
B&H CALL Ltd provides a safe, nurturing, and friendly home environment for children and young people open to Social Services, including unaccompanied minors. We also support young care leavers in developing essential life skills to help them transition confidently into independent living.
Our experienced and compassionate team works closely with young people who have complex needs, offering personalised guidance and practical support to help them achieve positive outcomes.
We operate in full compliance with the Social Services and Wellbeing Act 2014 and follow the 4Cs 360 outcomes framework. – changed to Our supported accommodation service operates in accordance with the Children Act 1989, the Care Act 2014, and the Supported Accommodation (England) Regulations 2023. We are committed to delivering person-centred, outcomes-based support in line with Ofsted’s regulatory standards.
It is our mission to promote the following core values and outcomes for every child and young person in our care:
Our Motto
“Do unto every young person as you’d want done to you — with empathy, open minds, and the unwavering belief that every young person deserves the chance to thrive.”
Our Core Principles — The CALL Framework
We treat every young person the way we would want to be treated with dignity, warmth, and genuine care. No exceptions. No expiry date.
We don’t just sympathise we listen, we learn, and we respond. We seek to truly understand the challenges young people face, from trauma and instability to the everyday pressures of growing into adulthood.
Every young person deserves a fresh start. We approach each individual with an open mind, free from assumption and prejudice, creating a space where honesty and trust can grow.
We don’t define young people by their circumstances. We inspire, encourage, and equip them with the confidence and skills to strive for their best because believing in someone can change everything.
Our Commitment to Commissioners and Local Authorities
B&H CALL Ltd delivers person-centred, outcome-focused supported living that aligns with local authority priorities around safeguarding, independence, and successful transition into adulthood. We are committed to transparent partnership working, measurable progress, and ensuring that every placement represents meaningful investment in a young person’s future. Our approach reduces escalation, promotes stability, and builds the resilience young people need to sustain independent living beyond our service.
What Makes Us Stand Out
We believe supported living should be more than a roof and a support plan. It should be a turning point. Our staff are trained not just in compliance and safeguarding, but in relational practice understanding that the quality of the relationship between a young person and their support worker is the single most powerful driver of change.
"Where others see risk, we see potential. Where others see a case, we see a person."
What We Do
01.
Being Alive & Feeling Good
Social & Economic Well-Being
Provision of support for young people by promoting a positive and social interactive environment where their creativity, interests, and excitement are stimulated allowing them to discover their skills to help them in long term career development and life fulfilment.
02.
Staying Safe
Protection from Abuse and Neglect
Provision of a safe and friendly home environment for our young people staffed by highly trained professionals. Some of our homes provide staffing 24 hrs a day. Young people are also assisted with money management and provided support in areas such as budgeting, CV preparation, and career guidance which enables them to have a better future and quality of life.
03.
Happyhood
Physical and Mental Health
Promotion of good health and wellbeing to our young people by ensuring registration with GP, Dentist, and Opticians. As required, we work closely with the placing Local Authority and the young person to ensure health appointments are attended. As needed, assistance to access any therapeutic support is also provided to young people. This way, young people are consistently guided allowing them to understand their behaviour and actions and making it easier for them to make good and sound choices.
04.
Learning
Education, Training and Recreation
Provision of a good learning or informative environment which allows them to develop their skills sets, improve self-worth, and enhance knowledge. We believe in education’s value as it serves as a vehicle for social mobility.
05.
Being Myself
Securing Rights & Entitlements
Awareness of rights for young people is ensured. One of our aims is to let them know they are being listened to, valued through their involvement in decision-making for their education and training, and allowed to grow and develop their skills as they make a positive contribution within the community or society.
06.
Trendy Living
Suitability of Living Accomodation
Provision of young people’s own private bedroom or home where they feel safe allowing them time and space to be on their own. This is beneficial for them to get some peace and quiet especially for those who read and study.
07.
Belonging
Domestic Family & Personal
We support contact with birth families where appropriate and as part of a young person’s pathway plan. Family contact is encouraged but with absolute care to make sure a positive and safe approach is always applied. We also support our young people to forge positive friendships in the community.
08.
Taking part & Looking Good
Contribution Made to Society
We believe that to contribute to society effectively, an individual must focus on personal growth and development. With that, we aim to provide an environment which allows young people to achieve this goal through proper implementation of pathway plans.
Impact Stories
Our Homes
We operate multiple homes which meet the needs of children and young people under our care
We provide a safe and welcoming family home environment where our young people can feel comfortable and a sense of belonging. Each young person is supplied with their own room and have access to communal facilities such as kitchen, living room and bathroom.
Join Us
We are interested in recruiting Support workers & Senior Support Workers to support our young people.
If you are interested in working for us please send a full CV with contact number to: In**@**********co.uk
Contact Us
To make a referral please contact:
In**@**********co.uk
07592 782786
For emergency referrals please call our 24hr referral number. Leave a message and we will endeavour to respond as quickly as possible.
